For independent local businesses

Show customers you care, in a few thoughtful words.

Turn a customer review into a reply that sounds like you. Choose a tone, make it yours, and copy it over in seconds.

Try the live demo

10 replies free · No credit card · No Google connection

StarReply preview

Try a reply

Free demo

Three ways to say itpositive feedback

Thanks for the kind words! We’re glad we could help. We appreciate your support and hope to see you again soon.

Sample reply patterns for preview. Review and edit before use. Nothing is sent or posted.

A simpler way to reply

Thoughtful replies, without the blank page.

Paste a review

Start with the words your customer actually wrote.

Pick a tone

Get Friendly, Professional, and Short options.

Make it yours

Edit, copy, and post it yourself when you’re ready.

Made for your day-to-day

Less time finding the right words. More time running your business.

Whether you’re between appointments or wrapping up a job, keep review replies clear, personal, and on your terms.

Replies that sound like your business

Set a preferred tone, add a sign-off, and note what you always—or never—want included.

Steady, respectful responses to tough feedback

Keep a difficult exchange calm. Acknowledge the concern and invite the customer to talk with you directly.

Your past replies, easy to find

Keep reviews and replies together for reference, and use Pro to spot common themes across locations.

Even when the feedback is hard

A calm reply keeps the door open.

Negative feedback deserves care. StarReply helps you acknowledge it without arguing or placing blame, then gives the customer a way to continue the conversation offline.

A sample reply

“We’re sorry your experience fell short. Thank you for letting us know. Please contact us directly so we can understand more and continue the conversation.”

A draft to review and personalize before you use it.

Plain, predictable pricing

Start free. Keep the plan that fits.

Try 10 replies without a credit card. No contracts, and you can cancel anytime.

Basic

For one business

$9/ month

Everything you need to keep up with customer reviews at one location.

Unlimited reply drafts
One business profile
Saved review and reply history

Pro

For up to three locations

$19/ month

Keep multiple locations consistent and see the themes in your reviews.

Everything in Basic
Up to three business locations
Monthly summary of common review themes

Questions about a plan? Email the StarReply team.

A few useful details

Good to know.

Does StarReply connect to Google or post replies for me?

No. StarReply is copy-and-paste only. You choose a reply, edit it if you like, then post it yourself wherever you manage your reviews.

Can I change the reply before using it?

Yes. Every reply is a draft for you to review and edit. Your business name, sign-off, follow-up contact, tone, and details to include or avoid can be saved in your business settings.

What happens when a review is negative?

StarReply keeps the language calm and considerate. Replies acknowledge the feedback, avoid blame or arguments, and can invite the customer to continue the conversation with you offline.

What does each plan cost?

Try 10 replies free without a credit card. Basic is $9 per month for one business. Pro is $19 per month for up to three locations and a monthly summary of common review themes. Both plans can be canceled anytime, with no contract.

Who is StarReply for?

Independent U.S. local businesses such as salons, trades, restaurants, repair shops, cleaners, dentists, and pet groomers. StarReply is designed for owners and small teams, not chains or agencies.